FAQ

Click on the question or the dropdown arrow to see our responses.

What if I need to modify my order?

Once your order has been placed, you won’t be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to Checkout, so that you’re assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

I had my products in my cart but it's no longer available. Where did it go?

Because our products are in high demand, we operate on a first-come, first-served basis. This means you’ll want to check out the items in your cart as soon as possible—if an item in your cart is no longer available, it’s likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from cancelled orders goes back onsite immediately.

When can I expect my order?

Residential or Office Addresses
Metro Manila: 1-3 business days
Outside Metro Manila: 7-10 business days*

*We’re committed to delivering your order as soon as possible, but due to COVID-19 measures, it may take our nationwide partner couriers up to 4 weeks to deliver to addresses outside Metro Manila.

We’re committed to delivering your order as soon as possible! The delivery countdown officially begins once you’ve received the invoice. P.S. We’re not usually operational on weekends, but our team sometimes does special advanced deliveries.

Can I get same day delivery?

Yes, this can be arranged with the Lalamove or Grab to process the same day delivery.

What payment methods do you accept?

We have numerous payment methods you can choose from: bank deposit, COD, GrabPay, GCash, or Paymaya. Our sales team will be in touch with you the soonest you submit your orders.

For Bank Deposit, you may go to any branch of Banco de Oro (BDO) or Bank of the Philippine Islands (BPI) to make over-the-counter transactions. We also accept online and mobile bank transfers for Banco De Oro (BDO), and Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction in reply to sales@shoppedebelle.com. These will be manually verified with our bank, so please allow us 1 to 2 banking days to acknowledge payments.

How do I pay via Cash-On-Delivery?

During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders.

Please remember to prepare the EXACT amount as payment for your order. Our delivery personnel will not be able to provide change.

Our Logistics staff will get in touch with you confirming your delivery details, prior to processing your order. Please reply, so we know it’s a done deal.

For your safety, we will be strictly implementing No-Contact Delivery for all Metro Manila orders. Riders will be staying 2-3 meters away from the customer. Recipient signature upon delivery will no longer be required. Our riders will document the successful delivery with their own signature to avoid possible transmission.

As soon as payment has been received and validated by our personnel, your items are officially yours.

All delivered orders are considered sold. We do not process any returns, exchanges and refunds due to the nature of our products. As such, we expect to receive your payment as soon as we meet you, before we hand you your order.

Why is the COD option not available?

Your address is probably not within our COD serviceable areas. Please note that COD is only available in Metro Manila, Bulacan, Cavite, Laguna, Rizal

How do I pay via Bank Deposit?

During Checkout, select the Bank Deposit option, then select your preferred bank. Right now, you can choose between BDO, BPI, and Metrobank. You will receive an invoice email with instructions from shoppedebelle@gmail.com within the day. This email contains all the details you need to complete your purchase.

You may pay opt to pay via Online Transfer or Over The Counter at any branch of your chosen bank. After paying, simply reply to the invoice email from shoppedebelle@gmail.com or  with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, amount transferred, date and time of the transfer.

How do I know if my payment was successful?

When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.

If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we’ll help you sort it out.

 
What is your Return Policy

Returns, refunds, and exchanges are subject to the following conditions:

  • Products valid for returns, refunds, or exchanges are only those received with defect or damage. While we understand that you might have changed your mind, we won’t be able to take back these items due to strict hygiene standards and merchant limitations.
  • Sale items are also non-refundable and non-returnable unless defective or damaged.
  • Products that are defective, damaged, or expired can be refunded, returned, or exchanged within only 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
  • Products should be in their original purchase condition and must be unused
  • Defective items that are part of a set must be returned as a complete set.
  • If you received a damaged or defective item, please email us at sales@shoppedebelle.com with a photo of the item and your delivery receipt so our team can help you out.
What if I received and damaged or defective item. What should I do?

If you received a damaged item, please send an email to sales@shoppedebelle.com within 7 days upon receipt of said item. Please attach pictures of the item and a description of the trouble you are experiencing with it. We’d be happy to assist you!

I received a wrong item or package. What should I do?

This rarely happens, but in the unlikely event that you have received the wrong item or package, do send an email to sales@shoppedebelle.com. We will make it our mission to correct this immediately!

The item I received is expired/near expired, what do I do?

We’re sorry about this. It is our strict policy to accept only products that have a long shelf life ahead—but sometimes, these things slip through the cracks. Shoot us an email at sales@shoppedebelle.com and we’ll sort this out for you.

Still have a question?

Please contact us for more information.

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